Plans & Pricing

Yes. You can cancel your license at any time from your account or by contacting our support team.

If you cancel a subscription, you will keep access until the end of your current billing period and you will not be charged again.

If you purchased a one-time (perpetual) license, there is nothing to cancel.

We process payments securely using Stripe Checkout and support the following payment methods:

Available payment methods: (depending on your location)

We can also accept BACS (bank transfer) and purchase orders for qualifying orders — please contact our support team so we can arrange this before you place your order.

Yes. You can upgrade or downgrade your plan at any time.

If you need to downgrade your plan, please get in touch with the support team so we can help make the change at the right time in your billing cycle.

Yes. Monthly, yearly and 3-year subscription plans have automatic renewals enabled so your license stays active.

You can update your billing details or cancel before your next renewal date if you no longer wish to continue.

If you would like to change how your subscription renews, please contact support.

Each license includes a monthly allowance of Broadbent AI credits: 1,000 with Cloud and 1,500 per user with Team. Signed-in Basic and Pro users get 50 a month to try it. The allowance resets on the 1st of each month and covers typical use.

If you run out, you can turn on on-demand usage in your account. Extra usage costs £2 per 1,000 credits, is taken from your prepaid credit balance, and stops at a monthly spending limit you choose. Nothing is charged while you have included credits left.

A credit covers about 1,000 tokens of input or 250 tokens of output. Prompts and replies are never stored, and passwords and secrets are never sent to Broadbent AI. Read more about AI credits.

Any VAT or sales tax is calculated automatically during checkout based on your billing country.

For customers in the UK and EU, VAT may be added where required by law. For customers in other regions, local taxes may also apply depending on your location.

Yes. A receipt or invoice is emailed to you after every successful payment.

If you need the invoice updated with company details or re-sent, please contact our support team and we'll be happy to help.

Yes. All payments are processed by Stripe using industry-standard encryption and 3D Secure where supported.

We do not store any card details on our servers; they are handled directly by Stripe's hosted checkout.

Yes. Volume pricing is available when you buy more than one licence. Add the quantity to the cart and the discount is applied automatically.

For more information, please see our volume discounts page.

Yes. We offer discounts for students.

Please contact our support team to discuss your requirements and we'll be happy to help.

Yes. We offer discounts for charities and non-profits.

Please contact our support team to discuss your requirements and we'll be happy to help.

Yes. We offer discounts for business startups.

Please contact our support team to discuss your requirements and we'll be happy to help.